Returns
You can return items for STORE CREDIT ONLY (No refunds) within 14 days of the original purchase (in store) or 14 days of package being delivered (online orders).
Merchandise must be in original condition, including original packaging and price stickers attached.
Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you.
You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package.
We reserve the right to reject any item returned to us. Any items that appear to be used or have the price sticker removed or are received by us after the return period will be returned to the customer at the customer’s expense. If you receive incorrect merchandise or merchandise you believe to be defective, please contact us.
All claims must be made within 3 days of delivery date. We will not accept returns or defective claims on items that are used.
Sale/Clearance Items:
All SALE/CLEARANCE merchandise orders are Final Sale and cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the purchase was a “gift” and shipped directly to you, the email address associated with the order will receive a credit code for the value of your return. Once the returned item is received, a code will be emailed to the purchasing account email address, whom may forward to the appropriate recipient.
Shipping returns
To return your product, you should mail your product to:
Happy Hair
Box 407
420 5th Ave W
Hoven SD 57450
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact me directly by phone at (605) 380-0055, or send me a message through the contact page for questions related to refunds and returns.